Privacy Policy

Lisbonlovesme ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit lisbonlovesme.com or book a tour with us, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information We Collect

Booking and contact details: when you book a tour or contact us, we collect your name, email address, phone number, the number of participants, and any messages or special requests you send us.

Newsletter: if you subscribe to our newsletter, we collect your email address.

Automatically collected data: when you visit the site we record technical and usage information such as your approximate country (derived from your IP address), the pages you view, the referring website, the language you use, and how long you spend on the site. We use a randomly generated visitor identifier and session identifier stored in your browser to distinguish new from returning visitors and to measure engagement.

We do not request access to your device's precise geolocation, and you are never prompted for location permission.

How We Use Your Information

To process and manage your tour bookings and to communicate with you about them.

To respond to your enquiries and provide customer support.

To send you our newsletter, where you have subscribed.

To understand how visitors use our website so we can improve our content and services.

To comply with our legal obligations.

Cookies and Similar Technologies

We use cookies and similar browser storage to remember your preferred language, maintain your session, and support the analytics described above. You can control or delete cookies through your browser settings, though some parts of the site may not function properly without them. You can also manage your tracking preferences at any time via the "Cookie Policy" link in the footer.

How We Share Your Information

We do not sell your personal data. We share information only with trusted service providers who help us operate our website and business, including payment processors to handle tour payments, an IP-geolocation provider (ipinfo) to estimate your country, and email and hosting providers. These providers may only process your data on our behalf and in line with this policy.

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including booking records for our accounting and legal obligations, and analytics data in aggregated or limited form. When data is no longer needed, we delete or anonymise it.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, to object to or restrict its processing, to data portability, and to withdraw consent (for example, by unsubscribing from our newsletter). To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at lisbonlovesme@gmail.com or via WhatsApp at +351 938 607 585.